Support

Short answers first. If yours isn't here, write to support email.

Draft for review. Steps describe the current design and should be checked against the released app.

During a session

I need an app

Open Aikani and choose Request unlock. Pick the app and share the request with your Kani. If they approve, only that app opens until the session ends.

My Kani isn't answering

You have three emergency unlocks a month. Each opens one app until the session ends.

My Kani approved, but the app is still blocked

An approval reaches your phone when it is online. Open Aikani and choose Check again.

Can I stop a session?

No. A session runs for the length you set.

Your Kani

My Kani hasn't accepted yet

You can set everything up while you wait. Blocking starts once they accept. To send the invitation again or invite someone else, tap the waiting status on Home.

I was invited to be a Kani

Open the invitation link on your phone, install Aikani, sign in and accept. It's free, and nothing is blocked on your phone. You will only ever see the requests that person sends you.

I no longer want to be someone's Kani

You can stop at any time from your connection in Aikani. The session you support ends once their phone receives the change.

Protection

Aikani says protection needs my attention

A permission Aikani needs was turned off, such as Screen Time access on iPhone. Follow the steps Aikani shows to turn it back on. New sessions can't start until then.

I'm changing phones

Account and plan

Manage or cancel Premium

On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments and subscriptions.

Delete my account

In Aikani, open Profile and choose Delete account. This deletes your account, your history and your Kani connections, and ends an active session. It doesn't cancel a subscription.

If you can't open the app, write to support email from the address on your account and we will delete it for you.